SHIPPING & RETURN POLICY
GENERAL SHIPPING DETAILS
Van Isle Beauty Co. reserves the right to ship orders via the Canadian or United States Postal Service, Canada post, Purolator, Loomis, UPS, or FedEx at any time, at its discretion. You will receive an email confirmation when your order has been shipped with the tracking numbers attached.
Van Isle Beauty Co. is not responsible for lost, stolen or misplaced packages. We print the shipping label right from the website on how you entered it. If the incorrect shipping address is provided, or no special instructions are provided eg. (buzzer number) the client is responsible for paying all extra shipping costs. Please ensure you have items delivered to a location where you will be able to receive the package personally.
During Covid most companies are not required to have signature release and will just leave it at your front door. Van Isle Beauty Co. Is not responsible for this, please have it sent somewhere safe.
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order.
If you wish to order an out of stock product please let us know and we will contact you as soon as it’s available.
Most orders are processed and shipped within 24 hours of purchase on business days, depending on product availability. However, orders can take 1-2 business days to process orders depending on our volume of orders received. Any orders placed on weekends or holidays will be processed and shipped the next available business day.
Once your order has been processed, transit time is anywhere between 1 and 5 business days, depending on your shipping address and chosen method of shipment. Shipments may be delayed due to internal server errors, weather, and other unexpected conditions.
RETURNS + EXCHANGES
It is our mission at Van Isle Beauty Co. to ship products and provide services of only the highest quality, reasonable prices and delivered in a timely fashion. Due to issues of hygiene, Van Isle Beauty Co. cannot accept product returns after the original packaging has been opened.
Returns and exchanges of unopened, resell-able products (excluding lash adhesive, or lamination solutions)* are accepted within five (5) days of receiving your package, otherwise the sale is FINAL. The buyer will be credited with his or her purchase price, minus the shipping cost and a $5 restocking fee. Even exchanges of unopened/unused products may be authorized within five (5) days of the date on the original purchase receipt with pick up orders or within five (5) days of receiving your package, otherwise the sale is FINAL.
Van Isle Beauty Co. does not provide return shipping labels and recommends using an insured and tracked shipping method as we are not responsible for returns lost in transit. The sender is responsible for all shipping expenses. Once the items are received, these items can be exchanged for items at an equal or lesser value. No refunds will be issued.
*If a lash adhesive is not performing properly within the 5-day return window and it is determined by our team to be a product issue, an exchange will be rewarded with no return necessary.
LOST OR STOLEN PACKAGES
Van Isle Beauty Co. is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier on your behalf and hopefully they can retrieve your package. We send out our tracking information when the package has been shipped so that you can be available to receive the packages.
PRODUCT DAMAGE IN SHIPMENT OR DEFECTIVE ITEM
Proof of damage needs to be sent within 3 days of the delivery of your package in order to initiate a damage package investigation. Please email our team at firstname.lastname@example.org to open up a claim. Please note, that this can take up to 7 business days to process this claim.
If you would like to cancel or change an order that you've just placed, please email us at Contact@vanislebeautyco as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.
WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -
Wholesale Orders, as stated on our Wholesale Agreement, are FINAL sale.
Training Courses can not be refunded, however we are willing to reschedule the course within 1 YEAR from the course date if a student can not attend.
Items that are discontinued are also FINAL sale.