Shipping & Return Policy
GENERAL SHIPPING DETAILS
FREE In-store pickup Just click on pick-up on the delivery page.
FREE Shipping on orders over $250 through Van Isle Beauty Co's choice of postal service.
Van Isle Beauty Co. reserves the right to ship orders using the Canadian or United States Postal Service, Canada Post, Purolator, UPS, or FedEx at its discretion. You will receive a shipment confirmation email once your order has been shipped, which will include your tracking number(s). Please note that it may take up to 24 hours for the tracking number to become active.
Once the order has been shipped Van Isle Beauty Co. is not able to cancel or refund orders. We are not responsible for lost, stolen, or misplaced packages. We print the shipping label exactly as it is entered on the website. If an incorrect shipping address is provided or if no special instructions are provided (e.g., buzzer number), the client is responsible for covering any additional shipping costs. Please make sure to have items delivered to a location where you can personally receive the package.
PROCESSING TIMES
Our orders are shipped out within 12-24 hours on regular business days. Please note that shipping estimates provided only indicate transit days and do not include processing times. However, please be aware that weather conditions or issues with the shipping company may cause delays.
We do not ship on weekends or holidays
SHIPPING COSTS
Shipping charges for your order will be calculated and displayed at checkout. Our shipping carriers automatically calculate shipping charges based on the weight of your package. Please note that shipping times provided are estimates and do not include processing time.
Customs, Duties and Taxes: USA ONLY
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date of the order to claim their package as lost in order to receive any sort of compensation.
If you wish to order an out-of-stock product, please let us know and we will contact you as soon as it becomes available.
DAMAGES
Van Isle Beauty Co. is not responsible for any products that are damaged or lost during shipping with fault from the shipping company. To initiate a damage package investigation, you must provide proof of damage within 3 days of package delivery. Please email our team at contact@vanislebeautyco.com to open a claim. Please note that processing this claim may take up to 7 business days.
RETURNS + EXCHANGES
At Van Isle Beauty Co., we strive to provide high-quality products and services at reasonable prices, delivered in a timely manner. Due to hygiene reasons, we cannot accept returns on opened products.
Returns and exchanges are accepted within SEVEN (7) days for unopened, sealed, resell-able products. Products without a seal will not be refunded or exchanged to ensure they have not been tampered with. In the event of a refund or exchange, the buyer will be credited the purchase price, minus shipping cost.
Eg products that can not be exchanged for sanitary circumstances are:
- skincare, makeup, aftercare products that do not have a seal
- jewellery, intimates or swimsuits
- Professional liquid products for services that do not have a seal
Return shipping labels are not provided by Van Isle Beauty Co., and we recommend using insured and tracked shipping methods. The sender is responsible for all shipping expenses. Exchanged items must be of equal or lesser value; no refunds will be issued.
LOST OR STOLEN PACKAGES
Van Isle Beauty Co. is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier on your behalf and hopefully they can retrieve your package. We send out our tracking information when the package has been shipped so that you can be available to receive the packages.
CANCELLING AN ORDER
If you would like to cancel or change an order that you've just placed, please email us at Contact@vanislebeautyco as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.
WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -
Wholesale Orders are FINAL sale.
Training Courses can not be refunded, however, we are willing to reschedule the student for the next course if we are given 2 weeks notice from the course date if the student can not attend. If the student cancels within the 2 week period then a $200 rescheduling fee will be charged to the next course date.
Items that are discontinued or on SALE are also FINAL sale.
Classic Lash Extension Course
If you have no prior eyelash extension training and are ready to delve into the lash world for the first time, or have a little bit of experience with classic lashes but need a better understanding of the lash extension fundamentals… you have come to the right place!
Van Isle Beauty is an accredited lash extension academy dedicated to helping you kick-start your lash career. As salon-owners ourselves and with over 15 years experience in the lash industry, you can train alongside industry experts, have the opportunity to try your hand at practical application on models and be welcomed into a blooming Lash community.
Course Information
Our Classic EyeLash Extension Course is a two day in-person training event with an optional third day to cover Hybrid Eyelash Extension training. Each highly-qualified & experienced trainer hosts small groups of up to four to give as much one-on-one, personal support as possible. You can learn alongside the best in the industry, in a group environment where there is plenty of time for questions and to learn the best-kept industry secrets.
The course includes a comprehensive Classic Lash Extension Kit (RRP: $300+) a professional-grade lash extension kit enabling you to perform up to 30 top-notch lash treatments, making it an invaluable addition to your training and practice.
The in-person training session will be hosted at Van Isle Beauty, in the heart of Nanaimo, B.C.
Q&A's About Our Classic Lash Course
Why Educate with Van Isle Beauty Co.?
Why Educate with Van Isle Beauty Co.?
Our academy is led by highly skilled and experienced trainers who are passionate about sharing their knowledge and expertise. They will guide you through the entire process, from the basics of eyelash extensions to advanced techniques, ensuring that you gain a deep understanding of the artistry and precision required.
What sets our academy apart is our commitment to providing hands-on training. We believe that practical experience is crucial in mastering the art of eyelash extensions. You will have the opportunity to practice on live models under the guidance of our trainers, allowing you to refine your skills and build confidence in your abilities.
In addition to technical skills, our academy also places great emphasis on client communication and professionalism. We understand the importance of creating a comfortable and enjoyable experience for clients, and we will teach you how to effectively communicate with them, address their needs, and provide exceptional customer service.
Upon completion of our academy, you will receive a certification that is recognized and respected in the industry. This certification not only demonstrates your skills and knowledge but also opens up opportunities for career advancement and growth.
Topics We Will Cover
Topics We Will Cover
CLASSIC LASH COURSE
You’ll gain access to the online portion of the course two weeks before your class date, giving you plenty of time to dive in and prepare. Inside, you’ll find a comprehensive mix of theory, videos, and slides designed to help you fully understand the material. Please note that the online section must be completed 100% prior to attending the in-person class to ensure you’re ready to get the most out of your training.plete this section 100% before class begins.
Pre-Application
- Product Knowledge
- Health & Safety
- Natural Lash Growth Cycle
- Allergies & Irritants
- Anatomy of the Eye
- Workspace Preparation
- Adhesive Bonds
- Client Consultation
- Body Positioning
Application
- Diameters of Extensions
- Extension Curl Types
- Extension Style & Design
- Weight of Extensions
- Styling for Eye Shapes
- Creating Symmetry
- Securing Bottom Lashes
- Irritation Minimization
- Isolation Techniques
- Proper Adhesive Usage
Post-Application
- Completion Steps
- Retention Troubleshooting
- Fills / When to take lashes off
- Single Extension Removal
- Client Aftercare
- Pricing Your Lash Services
Business
- Career Options for Lash Technicians
- Pricing your lash services
- Marketing your Lash Business
- Making Money with Retail
- Yearly Profit
- Insurance & Business Licence
What Is In My Lash Kit
What Is In My Lash Kit
Your professional kit will be provided to you on the day of the course. Each kit is thoughtfully curated with all the high-quality products and tools you’ll need to confidently perform treatments both during training and once you begin offering the service to clients.
- 5 lash trays
- Lash Pallet
- 3 Pro-lash Line Tweezers
- 1 Lash Adhesive
- Jade Stone for Adhesive
- Eye Pads
- 3m Surgical Tape
- Liquid Primer
- Lash Cleanser
- Micro-brushes
- Lint-free Lash Wands
- Mascara Wands
- Lash Remover
Course Curriculum
Course Curriculum
The online portion of the course must be completed before the class date to ensure you are fully prepared for hands-on training.
Two-Day Classic Lash Extensions Course
DAY 1
- 9:00 AM – Class Begins: Introduction & Theory
- 11:00 AM – Live Model Demonstration
- 12:30 – 1:15 PM – Lunch Break
- 1:15 – 3:15 PM – Practice on Mannequin
- 3:15 PM – Lash Removal, Proper Eye Pad & Tape Placement
DAY 2
- 9:00 – 12:00 PM – First Live Model Application
- 12:00 – 1:00 PM – Lunch Break
- 1:00 – 4:00 PM – Second Live Model Application
- 4:00 – 4:15 PM – Clean-Up & Q&A Session
DAY 3 (Optional Hybrid Day)
- 9:00 – 12:00 PM – First Hybrid Model Application
- 12:00 – 1:00 PM – Lunch Break
- 1:00 – 4:00 PM – Second Hybrid Model Application
After-Class Certification Requirements
Your learning doesn’t stop after the two-day course! To become fully certified, you’ll need to complete 6–8 additional model sets, including full sets and fills, on your own time. You’ll submit before-and-after photos of each model for your trainer to review and provide personalized feedback on.
Lash artistry is a craft that takes time, practice, and patience to master. These additional models help you refine your skills, improve your technique, and gain the confidence needed to deliver professional-quality results.
Once your trainer has reviewed and approved your work, you’ll receive your official certification, confirming that you’re ready to confidently take paying clients — whether independently or in a salon setting — and start your career as a certified lash artist.