We offer free shipping on orders over $250. Please note the following details regarding our shipping and return policy:
- We strive to process and ship all orders within 1-2 business days.
- Once your order has been shipped, you will receive a confirmation email with tracking information.
- Shipping times may vary depending on your location. Please allow 3-7 business days for delivery within Canada.
- International shipping is available. Delivery times may vary depending on the destination.
- If you are not completely satisfied with your product, you may return it within 7 days of receiving your order.
- To initiate a return, please contact our customer service team with your order number and reason for return.
- Returned items must be unused, unopened in their original packaging, and in resalable condition.
- Please note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part.
- Once we receive and inspect the returned item, we will issue a refund for the purchase price, excluding any shipping charges.
ALL SALE ITEMS are a final sale and cannot be refunded.
We CANNOT take back professional supplies in liquid form, skincare products, cosmetics, jewellery, or products with a broken seal.
Start a RETURN HERE
Please feel free to reach out to our customer service team if you have any further questions or need assistance with your order.
Note: This is a general shipping and return policy. Please check our website or contact our customer service for the most up-to-date and accurate information regarding shipping and returns.