DIRECTIONS FOR USE
1. Remove lid and fill the metal insert with a hot wax or strip wax of your choice. DO NOT put wax directly into the heating chamber.
NOTE 1: LYCON 397g (14 oz) strip wax tins are heater friendly and can be placed directly in the LYCOPRO Mini Digital Heater without the insert.
2. Plug heater into power point, turn the temperature dial clockwise to heat up wax.
3. To increase the heater temperature, turn the dial clockwise.
4. To reduce the heater temperature, turn the dial anti-clockwise.
5. FOR LYCON HOT WAX: Heat up LYCON hot wax in an insert on maximum temperature setting 135°C until completely melted. Then turn the temperature dial down to setting 75°C and allow the wax to cool to working temperature, which is about 60°C (140°F).*
6. FOR LYCON STRIP WAX JAR: Heat up LYCON strip wax 800ml (27 fl.oz) plastic jar directly in the heater, without an insert, on setting 135°C, until melted. Then turn the temperature dial down to setting 125°C and allow the wax to cool to working temperature, which is about 80°C (176°F).**
7. FOR STRIP WAX TIN: Heat up LYCON strip wax 397g (14 oz) tin directly in the heater, without an insert, on the maximum setting until completely melted. Then turn the temperature dial down to setting 125°C and allow the wax to cool to working temperature, which is about 80°C (176°F).**
Hold the insert by the handle when removing insert with hot wax.
8. To remove a heated strip wax tin, always hold the container with a cloth to protect your hands and to avoid dropping the tin.
9. Use a protective collar around the insert, 800ml plastic jar, or wax tin to help prevent wax flowing or dripping into the heater chamber.

Heater temperature settings guide:
*Hot Wax: Heater dial set on 75°C. At this setting, wax is about 60°C (140°F), which is the approximate working temperature for LYCON hot wax.
**Strip Wax: Heater dial set on 125°C. At this setting, wax is about 80°C (167°F), which is the approximate working temperature for LYCON strip wax.

DO NOT immerse heater in water.
DO NOT use heater near water.
DO NOT allow water to splash onto heater.
DO NOT clean heater with water.
DO NOT overfill heater. Fill up to around 20mm from the top of the insert.
DO NOT move heater when it has hot melted wax inside.
Keep heater away from children.

FREE Shipping on orders over $199 through Van Isle Beauty Co's choice of postal service.

Van Isle Beauty Co. reserves the right to ship orders using the Canadian or United States Postal Service, Canada Post, Purolator, UPS, or FedEx at its discretion. You will receive a shipment confirmation email once your order has been shipped, which will include your tracking number(s). Please note that it may take up to 24 hours for the tracking number to become active.

Once the order has been shipped Van Isle Beauty Co. is not able to cancel or refund orders.  We are not responsible for lost, stolen, or misplaced packages. We print the shipping label exactly as it is entered on the website. If an incorrect shipping address is provided or if no special instructions are provided (e.g., buzzer number), the client is responsible for covering any additional shipping costs. Please make sure to have items delivered to a location where you can personally receive the package.

PROCESSING TIMES

Our orders are shipped out within 12-24 hours on regular business days. Please note that shipping estimates provided only indicate transit days and do not include processing times. However, please be aware that weather conditions or issues with the shipping company may cause delays.

We do not ship on weekends or holidays

SHIPPING COSTS

Shipping charges for your order will be calculated and displayed at checkout. Our shipping carriers automatically calculate shipping charges based on the weight of your package. Please note that shipping times provided are estimates and do not include processing time.

Customs, Duties and Taxes: USA ONLY

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date of the order to claim their package as lost in order to receive any sort of compensation.

If you wish to order an out-of-stock product, please let us know and we will contact you as soon as it becomes available.

RETURNS + EXCHANGES

At Van Isle Beauty Co., we strive to provide high-quality products and services at reasonable prices, delivered in a timely manner. Due to hygiene reasons, we cannot accept returns on opened products.

Returns and exchanges are accepted within SEVEN (7) days for unopened, sealed, resell-able products. Products without a seal will not be refunded or exchanged to ensure they have not been tampered with. In the event of a refund or exchange, the buyer will be credited the purchase price, minus shipping cost. 

Eg products that can not be exchanged for sanitary circumstances are:

• Professional Beauty supplies like solutions, lash glues or liquids, nail polishes, aftercare products, wax solutions. Basically anything liquid or opened or unsealed boxes.
• skincare, makeup, aftercare products that do not have a seal
• jewellery, intimates or swimsuits
• Professional liquid products for services that do not have a seal

Return shipping labels are not provided by Van Isle Beauty Co., and we recommend using insured and tracked shipping methods. The sender is responsible for all shipping expenses. Exchanged items must be of equal or lesser value; no refunds will be issued.

LOST OR STOLEN PACKAGES

Van Isle Beauty Co. is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier on your behalf and hopefully they can retrieve your package. We send out our tracking information when the package has been shipped so that you can be available to receive the packages.

CANCELLING AN ORDER 

If you would like to cancel or change an order that you've just placed, please email us at Contact@vanislebeautyco as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.

WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -

Wholesale Orders are FINAL SALE. 

Training courses cannot be refunded; however, we are willing to reschedule the student for the next course if we are given 2 weeks' notice from the course date if the student cannot attend. If the student cancels within the 2-week period, then a $200 rescheduling fee will be charged to the next course date.

Items that are discontinued or on SALE are also FINAL SALE.

Start a RETURN HERE

Please feel free to reach out to our customer service team if you have any further questions or need assistance with your order.

Note: This is a general shipping and return policy. Please check our website or contact our customer service for the most up-to-date and accurate information regarding shipping and returns.