1. Choose the stopper side based on lash behavior:
• Use solid side for unruly lashes during Form 1.
• Use perforated side during Fix 2 to promote air flow.

2. Place over the lashes after aligning them on the shield.

3. Press gently to ensure lashes stay in place.

4. Remove before final product removal.

5. Clean and disinfect between uses with InLei® F-Plus

• Made of 100% high quality Platinum Silicone : hypoallergenic, delicate and very soft.
• The semi-transparent InLei® Color Stoppers are perfect for those who want maximum visibility during treatment. They allow you to clearly see product placement and ensure even distribution throughout each step.
• The black version is ideal for the tinting phase — it’s stain-resistant and maintains a clean, professional appearance, even with repeated use.

InLei® Stopper: Dual-Sided for Versatile Use

The InLei® Stopper can be used on both sides to suit different stages of the lash lift process:
• Perforated Side Facing the Roots:
Ideal for use during the second solution (InLei® Lash Fix 2). This side allows better airflow, reduces the risk of product buildup near the lash line, and leaves the eye area more open and comfortable.

• Solid Side Facing the Roots:
Best for unruly or bristly lashes that tend to lift too much. Use it during the first solution (InLei® Lash Form 1) to help keep lashes in place, applying it from the bottom up to avoid dragging product too close to the roots.

Thoughtfully Designed for Comfort and Control:
• Tiny side “whiskers” provide an easy grip for precise placement.
• The perforated side helps prevent solution movement and reduces the “greenhouse effect” that can impact product performance.
• The shape fits snugly along the lash line, ensuring stable positioning during treatment.

FREE Shipping on orders over $250 through Van Isle Beauty Co's choice of postal service.

Van Isle Beauty Co. reserves the right to ship orders using the Canadian or United States Postal Service, Canada Post, Purolator, UPS, or FedEx at its discretion.  You will receive a shipment confirmation email once your order has been shipped, which will include your tracking number(s). Please note that it may take up to 24 hours for the tracking number to become active.

Once the order has been shipped Van Isle Beauty Co. is not able to cancel or refund orders.  We are not responsible for lost, stolen, or misplaced packages. We print the shipping label exactly as it is entered on the website. If an incorrect shipping address is provided or if no special instructions are provided (e.g., buzzer number), the client is responsible for covering any additional shipping costs. Please make sure to have items delivered to a location where you can personally receive the package.

PROCESSING TIMES

Our orders are shipped out within 12-24 hours on regular business days. Please note that shipping estimates provided only indicate transit days and do not include processing times. However, please be aware that weather conditions or issues with the shipping company may cause delays.

We do not ship on weekends or holidays

SHIPPING COSTS

Shipping charges for your order will be calculated and displayed at checkout. Our shipping carriers automatically calculate shipping charges based on the weight of your package. Please note that shipping times provided are estimates and do not include processing time.

Customs, Duties and Taxes: USA ONLY

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date of the order to claim their package as lost in order to receive any sort of compensation.

If you wish to order an out-of-stock product, please let us know and we will contact you as soon as it becomes available.

RETURNS + EXCHANGES

At Van Isle Beauty Co., we strive to provide high-quality products and services at reasonable prices, delivered in a timely manner. Due to hygiene reasons, we cannot accept returns on opened products.

Returns and exchanges are accepted within SEVEN (7) days for unopened, sealed, resell-able products. Products without a seal will not be refunded or exchanged to ensure they have not been tampered with. In the event of a refund or exchange, the buyer will be credited the purchase price, minus shipping cost. 

Eg products that can not be exchanged for sanitary circumstances are:

• Professional Beauty supplies like solutions, lash glues or liquids, nail polishes, aftercare products, wax solutions. Basically anything liquid or opened or unsealed boxes.
• skincare, makeup, aftercare products that do not have a seal
• jewellery, intimates or swimsuits
• Professional liquid products for services that do not have a seal

Return shipping labels are not provided by Van Isle Beauty Co., and we recommend using insured and tracked shipping methods. The sender is responsible for all shipping expenses. Exchanged items must be of equal or lesser value; no refunds will be issued.

LOST OR STOLEN PACKAGES

Van Isle Beauty Co. is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier on your behalf and hopefully they can retrieve your package. We send out our tracking information when the package has been shipped so that you can be available to receive the packages.

CANCELLING AN ORDER 

If you would like to cancel or change an order that you've just placed, please email us at Contact@vanislebeautyco as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.

WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -

Wholesale Orders are FINAL SALE. 

Training Courses can not be refunded, however, we are willing to reschedule the student for the next course if we are given 2 weeks notice from the course date if the student cannot attend. If the student cancels within the 2 week period then a $200 rescheduling fee will be charged to the next course date.

Items that are discontinued or on SALE are also FINAL sale.

Start a RETURN HERE

Please feel free to reach out to our customer service team if you have any further questions or need assistance with your order.

Note: This is a general shipping and return policy. Please check our website or contact our customer service for the most up-to-date and accurate information regarding shipping and returns.