How to Use
1. Clean tools first. Remove visible debris and product residue using the appropriate cleaning method for your tools.
2. Rinse thoroughly as required.
3. Allow tools to dry before placing them into your prepared disinfectant solution.
4. Prepare your chosen professional disinfectant according to its manufacturer's instructions.
5. Place compatible tools into the removable basket.
6. Ensure the required surfaces are completely immersed in the solution.
7. Leave tools immersed for the contact time specified by the disinfectant manufacturer.
8. Lift the basket to conveniently remove the tools without placing your hands directly into the solution.
9. Complete any rinsing, drying or storage steps required by your disinfectant manufacturer and applicable infection-control guidelines.
10. Change the disinfectant solution according to the manufacturer's directions.

Always Clean Before You Disinfect: Disinfection should not replace proper cleaning. Remove visible debris and residue from tools before placing them into your disinfectant solution.

Don't Dilute Your Solution: Allow freshly cleaned tools to drain and dry as appropriate before immersion. Excess water left on tools can alter the concentration of some prepared disinfectant solutions.

Follow Contact Time: Leaving tools in the solution for less than the manufacturer's required contact time may result in inadequate disinfection.

Measure Your Solution: If your disinfectant requires dilution, measure carefully rather than estimating the concentration.

Keep Tools Fully Immersed: Arrange compatible tools so the required surfaces remain in contact with the solution for the full recommended time.

Change Solution as Directed: Don't rely solely on how clean the solution looks. Follow the disinfectant manufacturer's instructions for replacement frequency.

Check Tool Compatibility: Not every beauty tool or material should be immersed in every type of disinfectant. Follow both the tool manufacturer's and disinfectant manufacturer's instructions.

Material / Ingredients

Material: Plastic
Colour: White
This product does not contain disinfectant or active disinfecting ingredients. Disinfection solution must be purchased separately.

Use only a professional disinfectant appropriate for your tools and follow its label directions for dilution, contact time, handling and solution replacement.

FREE Shipping on orders over $199 through Van Isle Beauty Co's choice of postal service.

Van Isle Beauty Co. reserves the right to ship orders using the Canadian or United States Postal Service, Canada Post, Purolator, UPS, or FedEx at its discretion. You will receive a shipment confirmation email once your order has been shipped, which will include your tracking number(s). Please note that it may take up to 24 hours for the tracking number to become active.

Once the order has been shipped Van Isle Beauty Co. is not able to cancel or refund orders.  We are not responsible for lost, stolen, or misplaced packages. We print the shipping label exactly as it is entered on the website. If an incorrect shipping address is provided or if no special instructions are provided (e.g., buzzer number), the client is responsible for covering any additional shipping costs. Please make sure to have items delivered to a location where you can personally receive the package.

PROCESSING TIMES

Our orders are shipped out within 12-24 hours on regular business days. Please note that shipping estimates provided only indicate transit days and do not include processing times. However, please be aware that weather conditions or issues with the shipping company may cause delays.

We do not ship on weekends or holidays

SHIPPING COSTS

Shipping charges for your order will be calculated and displayed at checkout. Our shipping carriers automatically calculate shipping charges based on the weight of your package. Please note that shipping times provided are estimates and do not include processing time.

Customs, Duties and Taxes: USA ONLY

We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please contact your local postal or customs office for more information.

If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to 90 days from the date of the order to claim their package as lost in order to receive any sort of compensation.

If you wish to order an out-of-stock product, please let us know and we will contact you as soon as it becomes available.

RETURNS + EXCHANGES

At Van Isle Beauty Co., we strive to provide high-quality products and services at reasonable prices, delivered in a timely manner. Due to hygiene reasons, we cannot accept returns on opened products.

Returns and exchanges are accepted within SEVEN (7) days for unopened, sealed, resell-able products. Products without a seal will not be refunded or exchanged to ensure they have not been tampered with. In the event of a refund or exchange, the buyer will be credited the purchase price, minus shipping cost. 

Eg products that can not be exchanged for sanitary circumstances are:

• Professional Beauty supplies like solutions, lash glues or liquids, nail polishes, aftercare products, wax solutions. Basically anything liquid or opened or unsealed boxes.
• skincare, makeup, aftercare products that do not have a seal
• jewellery, intimates or swimsuits
• Professional liquid products for services that do not have a seal

Return shipping labels are not provided by Van Isle Beauty Co., and we recommend using insured and tracked shipping methods. The sender is responsible for all shipping expenses. Exchanged items must be of equal or lesser value; no refunds will be issued.

LOST OR STOLEN PACKAGES

Van Isle Beauty Co. is not responsible for lost or stolen orders. We will open up a missing package investigation with the carrier on your behalf and hopefully they can retrieve your package. We send out our tracking information when the package has been shipped so that you can be available to receive the packages.

CANCELLING AN ORDER 

If you would like to cancel or change an order that you've just placed, please email us at Contact@vanislebeautyco as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged or shipped cannot be cancelled.

WHOLESALE ORDERS, TRAINING COURSES & SALE ITEMS -

Wholesale Orders are FINAL SALE. 

Training courses cannot be refunded; however, we are willing to reschedule the student for the next course if we are given 2 weeks' notice from the course date if the student cannot attend. If the student cancels within the 2-week period, then a $200 rescheduling fee will be charged to the next course date.

Items that are discontinued or on SALE are also FINAL SALE.

Start a RETURN HERE

Please feel free to reach out to our customer service team if you have any further questions or need assistance with your order.

Note: This is a general shipping and return policy. Please check our website or contact our customer service for the most up-to-date and accurate information regarding shipping and returns.